1. Information We Collect
We collect information you provide directly to us when using our services:
- Name and email address when booking consultations
- Company information for partnership inquiries
- Communications when you contact us
- Technical information (IP address, browser type) for service improvement
2. How We Use Your Information
We use the information we collect to:
- Schedule and manage consultation calls
- Send AutomatedMSP meeting reminders and, only after the host records the meeting as Held, a thank-you email. These are separate from Calendly invitations and meeting changes.
- Respond to your inquiries and provide customer support
- Send information about our services (with your consent)
- Improve our website and services
- Comply with legal obligations
Meeting emails include a preference link to stop future AutomatedMSP reminders and thank-you emails. Opening that link does not change your preference; you confirm the choice on the page. Stopping those emails does not cancel your appointment or change Calendly messages. If a link has expired, visit meeting email preference help or email privacy@automatedmsp.com.
3. Data Storage & Security
We implement industry-standard security measures to protect your information. Data is encrypted in transit and at rest. We retain your information only as long as necessary to provide services and comply with legal requirements.
4. Third-Party Services
We use the following third-party services:
- Calendly: For scheduling consultations (subject to their privacy policy)
- Analytics: To understand website usage and improve our services
These services may collect and process data according to their own privacy policies.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Object to processing of your data
- Data portability (where applicable)
To exercise these rights, contact us at privacy@automatedmsp.com
6. GDPR & CCPA Compliance
For EU residents: We comply with GDPR requirements, including lawful basis for processing, data minimization, and your rights as a data subject.
For California residents: We comply with CCPA requirements, including disclosure of data collection and your rights to opt-out of data sales (we do not sell personal data).
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date.
9. Contact Us
For privacy questions or to exercise your rights:
Email: privacy@automatedmsp.com